Your customers are talking… Are you listening?
In today’s hyper connected, value savvy global marketplace, your customers are becoming ever more the key and demanding. They can talk about you behind your back to the world at the touch of a button...
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The Key Principles of Effective Customer Feedback
The key principles of effective customer Feedback are; Gathering feedback is vital … and responding to it effectively is what really matters In the world of the empowered customer, not gathering...
View ArticleHow can we make more money?
How can we make more money? OK, this is the question we answer for clients all the time, and I guess the 1st thing to do is to change it round: From: How can we make more money? To: How can we generate...
View ArticleBusiness Karma
Business Karma The Dalai Lama writes: ‘The word ‘Karma’ simply means ‘action’. So when we talk about our ‘Karma’ we are talking about our intentional (and unintentional) acts of body, speech and mind....
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